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Your Queries, Answered by Experts

We collect your name, contact details, postal address, email, telephone number, meter details (meter number, MPAN/MPRN), billing information, payment details, smart meter readings (if applicable), and optional marketing preferences.
We use your data to provide you with energy supply, billing and payment processing, meter installation or maintenance, regulatory compliance, identity verification, and — where you consent — marketing communications.
Meter usage data is used to generate accurate bills, monitor consumption, provide energy-usage summaries, support smart-meter services, detect faults or unusual usage, and help you manage energy efficiency.
Yes — but only as needed. We may share data with payment processors, meter operators, network providers, credit or fraud-prevention agencies, regulators (when required by law), and approved third-party service providers. We ensure data is shared securely and only for legitimate purposes.
If needed (for example, service providers or data hosting outside the UK), we will always ensure appropriate safeguards are in place — such as standard contractual clauses or other legal mechanisms — before transferring data internationally.
We retain your data only for as long as needed: typically until your account is active plus any additional time required for legal or regulatory compliance — often 6–7 years for billing and tax purposes. Other data (such as marketing preferences or job application data) may be kept for shorter periods or until you withdraw consent.
Yes. Under UK data-protection law, you have the right to request access to your data, correct inaccuracies, or ask us to update or delete data as appropriate.
Yes. Where we no longer need certain data, or where processing is based on consent, you can request erasure. We will comply unless there is a legitimate reason to retain (e.g., regulatory requirement, outstanding payments).
We use industry-standard security measures — encryption, secure servers, access controls, staff training — to guard against unauthorized access, loss, or misuse. We also vet any third-party services that process data on our behalf.
Yes — you can withdraw your consent for marketing emails, SMS or calls at any time using the unsubscribe link or by contacting our privacy team.
We may use automated tools for credit checks, fraud detection, and to personalise service offers. If any automated decision has significant consequences, we will inform you, explain how decisions are made, and offer a human review on request.
Our website uses cookies and similar technologies for site operation, analytics, and (with your consent) marketing. You can control your preferences via our cookie banner/settings.
If you believe your data has been compromised or used unlawfully, contact our privacy team immediately. We will investigate and, if required, notify relevant authorities (e.g., the ICO) and affected individuals.
You can reach our privacy team at: privacy@pesiliencepower.co.uk (or the contact address listed on our website). You can also lodge a request to access/erase/rectify your data, or reach out with any privacy questions.
Yes — as laws or business practices evolve, we may update our Privacy Policy. When we do, we’ll publish the revised policy on our website with the new “last updated” date. For significant changes affecting your rights or data use, we’ll notify customers via email or account notice.